Complaints filed with the FTC will be added to the FTC’s Identity Theft Data Clearinghouse, which is a database made available to law enforcement agencies. To file a complaint with the FTC, go to or call 1-877-ID-THEFT (87). You also should promptly report any fraudulent activity or any suspected incidence of identity theft to proper law enforcement authorities, including your state attorney general and the Federal Trade Commission (FTC). If you detect any suspicious activity on an account, you should promptly notify the financial institution or company with which the account is maintained. We want to apologize for any inconvenience this incident has caused to our users.įlexBooker Steps You Can Take to Further Protect Your Information Review Your Account Statements and Notify Law Enforcement of Suspicious ActivityĪs a precautionary measure, we recommend that you remain vigilant by reviewing your account statements and credit reports closely. FOR MORE INFORMATIONįor further information and assistance, please contact us at detailed live status report from the incident can also be viewed here. Please review the supplement below (Steps You Can Take to Further Protect Your Information) for further information on steps you can take to protect your information. We have worked with Amazon to restore the security of our account, and will continue to work with Amazon to maintain security. The encryption key was not accessed or downloaded. The data accessed did not include any credit card or other payment card information.Ĭustomer passwords included in the data were encrypted. WHAT INFORMATION WAS INVOLVED?Īfter working further with Amazon to understand what happened, we learned a certain set of data, including personal information of some customers was accessed and downloaded including: In response to the outage, we worked closely with Amazon to restore a backup, and were able to restore operations within 12 hours. On December 23, 2021, starting at 4:05 PM EST our account on Amazon’s AWS servers was compromised, resulting in our temporary inability to service customer accounts, and preventing customers from accessing their data.Īs part of the incident, our system data storage was also accessed and downloaded. We value your business and respect the privacy of your information, which is why, as a precautionary measure, we are writing to let you know about a data security incident that may involve your personal information. Jeff Langr FLEXBOOKER NOTICE OF DATA BREACH While financial data was not exposed in this breach, we find this incident highly disappointing and apologize for inconveniences and concerns. Flexbooker software is used to accept bookings at PubMob, and also accepts payments for bookings. The following notice was issued via email from Flexbooker.
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